Shipping & Return

SHIPPING: Delivery period is within 5 working days for the whole country. Different charges may apply for shipment outside Sofia. Cost of delivery will be displayed at the end of your purchase.          

We truely  believe that you will love your order, but in case you decide to return it, please read our Return Policy.


  • If you are unsatisfied with your purchase for any reason, we are happy to accept returns on most items within 14 days of delivery.
  • The products must be in their original condition, unused and unwashed.
  • For lingerie – the hygiene sticker should not be removed from the panties.
  • The following products can not be returned: Chocolate, Home made Granola.
  • Return shipping fees are at the expense of the buyer.
  • We do not take exchanges. If you would like to get new item(s), you can place a new order.
  • Send the returned items with carrier to the following address: 89B Vitosha Blvd , Sofia, Bulgaria, Grand Hotel Millennium Sofia, Gift Shop.
  • As soon as we receive your returned items we will send you a confirmation email.
  • Refunds are processed after returned items are received in our shop and are checked for damages.
  • Refunds are visible in your initial payment account within 5 to 10 business days after the payment is issued back, depending on your bank terms.
  • Grand Hotel Millennium Sofia reserves the right to refuse a refund.