FREQUENTLY ASKED QUESTIONS
The answers are easy if you have the right questions. We are sure you do.
We accept payments with: Visa, MasterCard, Apple Pay, Google Pay. Payment is made on our website. All prices and payments published online are in BGN.
Please visit our Shipping & Return Page for detailed information: Shipment & Return
All items, except pastry products are refundable.
Please visit our Shipping & Return Page for detailed information: Shipment & Return
No, we only accept orders made through our online shop or on spot at Grand Hotel Millennium Sofia.
You may cancel your order within 14 days from the date of purchase. Please, contact our custome service at 02 4457487. Return shipping fees are at the expense of the buyer.
Delivery period is within 5 working days for the whole country. Different charges may apply for shipment outside Sofia. Cost of delivery will be displayed at the end of your purchase.
You can shop without creating an account. However, register with us and you’ll be able to enjoy the following benefits:
• Review past purchases
• Save your address so you can shop even quicker next time
• First to receive our promotions
Yes, we have gift vouchers for most of our services and for a given amount. Visit our Gift Vouchers page to choose the best one for you.
The validity of a gift voucher is 6 months from the date of purchase.
